pjok Privacy Policy – Your Data, Your Rights

pjok is an online gaming platform operating at pjok.today, serving players primarily in Bangladesh. When this Privacy Policy refers to "pjok", "we", "us", or "our", it means the pjok platform and the team responsible for operating it.

pjok acts as the data controller for all personal information collected through the website, mobile app, and any other pjok service. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring it is handled lawfully and securely.

If you have any questions about how pjok handles your data, you can reach our privacy team directly at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

pjok collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment processors. Here is a breakdown of what we collect and why:

pjok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

pjok uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which pjok processes your data are:

• Account management: Creating and maintaining your pjok account, verifying your identity, and managing your preferences.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining transaction records for your account history.
• Game delivery: Providing access to all pjok games, recording game outcomes, and maintaining your betting history.
• Customer support: Responding to your queries, resolving disputes, and improving our support processes based on interaction history.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorized account access.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: Monitoring gaming patterns to identify players who may need support, and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing aggregated, anonymised usage data to improve pjok's features, performance, and user experience.
• Marketing communications: Sending you promotional offers and updates — only if you have opted in to receive them. You can opt out at any time.

pjok processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing necessary to deliver the services you signed up for — running your account, processing payments, and providing games.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations and KYC verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services — where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies — only where you have given clear, informed consent, which you can withdraw at any time.

Where pjok relies on legitimate interests as the legal basis, we carry out a balancing test to ensure our interests do not override your fundamental rights and freedoms. You can request details of this assessment by contacting us at [email protected].

pjok does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to protect it:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. They operate under their own privacy policies and security standards.
• Game providers: Third-party game studios (such as those providing live dealer and fishing game content) may receive anonymised session data to deliver their games. They do not receive your identity or payment information.
• KYC verification services: Identity verification providers may process your ID documents to confirm your eligibility to play. These providers are bound by strict data processing agreements.
• Legal authorities: pjok will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order, or to protect the safety of our players and staff.
• IT and infrastructure providers: Cloud hosting and security service providers who process data on pjok's behalf under strict contractual obligations.

pjok uses cookies and similar technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit pjok. They do not contain your personal financial information.

pjok uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these without stopping use of pjok.
• Performance cookies: Collect anonymised data about how players navigate pjok — which pages are visited most, where errors occur, and how long sessions last. This data helps us improve the platform.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to set them every visit.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These help pjok show you offers that are relevant to your gaming activity.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using pjok's core features.

pjok retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:

• Account data: Retained for the duration of your account plus 5 years after closure, to meet legal and regulatory requirements.
• Transaction records: Retained for 7 years from the date of each transaction, in line with financial record-keeping obligations.
• KYC documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Support communications: Retained for 2 years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical logs: Retained for 90 days for security monitoring purposes, then deleted.

When data is no longer required, pjok deletes or anonymises it securely. Anonymised data — where it is no longer possible to identify you from it — may be retained indefinitely for statistical analysis and platform improvement.

As a pjok player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request:

pjok takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

• TLS encryption on all data transmitted between your device and pjok's servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) available for all player accounts — we strongly recommend enabling it.
• Regular security audits and penetration testing by independent third-party security firms.
• Access controls ensuring only authorised pjok staff can access personal data, on a need-to-know basis.
• 24/7 monitoring of our systems for suspicious activity and potential intrusions.

Despite these measures, no online platform can guarantee absolute security. If you suspect your pjok account has been compromised, change your password immediately and contact our support team via live chat for urgent assistance.

pjok is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request identity documents to confirm a player's age at any time.

If pjok discovers that personal data has been collected from a person under 18, we will delete that data immediately, close the associated account, and return any deposited funds to the payment source. If you believe a minor has registered on pjok, please contact us at [email protected] so we can investigate and act promptly.

pjok's primary servers are located in secure data centres. In some cases, your data may be processed by service providers located outside Bangladesh — for example, cloud infrastructure or game providers operating internationally.

When pjok transfers personal data internationally, we ensure appropriate safeguards are in place, including:

• Data processing agreements with all third-party providers that include binding data protection obligations.
• Use of service providers who maintain internationally recognised security certifications.
• Regular review of all international data flows to ensure continued compliance with applicable privacy standards.

pjok does not transfer your data to countries with inadequate data protection standards without first implementing appropriate contractual safeguards.

pjok may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email and display a prominent notice on the platform for at least 14 days before the changes take effect.

The date at the top of this page always shows when the policy was last updated. We recommend reviewing this page periodically. Your continued use of pjok after an update takes effect means you accept the revised policy. If you do not agree with any changes, you may close your account by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or how pjok handles your personal data, please get in touch with our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 through your pjok account dashboard
• Response time: Privacy enquiries are responded to within 48 hours; formal data rights requests within 30 days

If you are not satisfied with pjok's response to a privacy concern, you have the right to escalate your complaint through the formal dispute resolution process described in our FAQ. pjok takes all privacy complaints seriously and investigates every one thoroughly.