Legal

pjok Terms and Conditions – Know Your Rights

These terms govern your use of pjok. We've written them in plain language so every Bangladesh player understands exactly what they're agreeing to — no legal jargon designed to confuse.

Last updated: January 2025
Key Points

What These Terms Cover

Six areas every pjok player should understand before they start playing.

Account Eligibility

You must be 18 or older to register on pjok. One account per person — duplicate accounts are not permitted and will be closed. Your account details must be accurate and kept up to date.

Deposits and Withdrawals

pjok supports bKash, Nagad, and Rocket. Deposits are instant. Withdrawals process in under three minutes during normal hours. Funds must come from accounts registered in your own name.

Bonus Terms

All bonuses on pjok come with wagering requirements that must be met before withdrawal. Bonus abuse — including multi-accounting to claim offers multiple times — results in account suspension.

Fair Play Rules

pjok uses provably fair algorithms for crash and RNG games. Any attempt to exploit software bugs, use bots, or manipulate game outcomes will result in immediate account closure and forfeiture of funds.

Account Security

You are responsible for keeping your pjok login credentials secure. pjok will never ask for your password. If you suspect unauthorized access, contact support immediately and change your password.

Responsible Gaming

pjok provides deposit limits, session controls, and self-exclusion tools. Players showing signs of problem gambling may have restrictions applied to their account for their own protection.

1

Acceptance of Terms

By accessing or using pjok — whether through the website at pjok.today, the pjok mobile app, or any other pjok service — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and pjok.

If you do not agree with any part of these terms, you must stop using pjok immediately. Continued use of the platform after any update to these terms constitutes acceptance of the revised version. pjok will notify registered players of material changes via email or in-platform notification.

These terms apply to all pjok services including games, payment processing, promotions, and customer support interactions.
2

Eligibility

To register and play on pjok, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be accessing pjok from a jurisdiction where online gaming is not explicitly prohibited for you personally.
  • You must not be a current employee, contractor, or immediate family member of a pjok employee.
  • You must not have been previously excluded or banned from pjok under a self-exclusion agreement or disciplinary action.
  • You must be acting on your own behalf and not as an agent for any third party.

pjok reserves the right to request age verification documents at any time. If a player cannot confirm they are 18 or older, their account will be suspended and any pending withdrawals held until verification is complete.

Underage gambling is strictly prohibited on pjok. Any account found to belong to a minor will be closed immediately and all funds returned to the payment source.
3

Account Registration

Each player is permitted to hold one account only on pjok. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of these terms and will result in all associated accounts being closed.

When registering, you must provide accurate and complete information including your real name, date of birth, and a valid contact method. You are responsible for keeping this information current. pjok may request supporting documents to verify your identity at any point, including but not limited to:

  • National ID card or passport
  • Proof of address (utility bill or bank statement dated within 90 days)
  • Screenshot or confirmation of your bKash or Nagad account registered in your name

Your pjok account is personal to you. You must not share your login credentials with anyone else or allow another person to access your account. pjok is not liable for losses resulting from unauthorized access caused by your failure to keep credentials secure.

pjok will never ask for your password via email, chat, or phone. If anyone claiming to be pjok support asks for your password, do not provide it and report the contact immediately.
4

Deposits and Payments

pjok accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a mobile banking account registered in your own name. Third-party deposits — where someone else sends money on your behalf — are not permitted and may result in account suspension.

Deposits on pjok are processed instantly under normal conditions. The minimum deposit amount is displayed in your account dashboard and may vary based on the payment method selected. pjok does not charge fees on deposits, though your mobile banking provider may apply their own transaction charges.

  • Deposits must originate from accounts in your own name only.
  • pjok reserves the right to request proof of payment source for any deposit.
  • Deposits made in error cannot always be reversed — contact support immediately if you deposit the wrong amount.
  • pjok is not responsible for delays caused by your mobile banking provider's own processing times.
Do not deposit funds you cannot afford to lose. pjok's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits from your account settings.
5

Withdrawals

Withdrawals from pjok are processed to the same payment method used for your most recent deposit. This means if you deposited via bKash, your withdrawal will go to your bKash account. This policy exists to prevent money laundering and protect all players on the platform.

Standard withdrawals on pjok process in under three minutes during normal operating hours. Larger withdrawals or those flagged for routine security review may take longer. pjok will notify you if your withdrawal requires additional verification.

  • Withdrawals are only processed to accounts registered in your own name.
  • The minimum withdrawal amount is shown in your account dashboard.
  • pjok does not charge withdrawal fees on standard transactions.
  • Bonus funds are subject to wagering requirements before they can be withdrawn — see Section 6.
  • pjok reserves the right to request identity verification before processing any withdrawal.
If your withdrawal has not arrived within 30 minutes during normal hours, contact pjok support with your transaction reference number for immediate assistance.
6

Bonuses and Promotions

pjok offers various bonuses and promotional offers to registered players. All bonuses are subject to the specific terms published alongside each offer, in addition to these general terms. Where there is a conflict between a specific promotion's terms and these general terms, the specific promotion terms take precedence.

General bonus rules that apply across all pjok promotions:

  • All bonuses carry a wagering requirement that must be completed before the bonus or any winnings derived from it can be withdrawn.
  • Wagering requirements are stated as a multiplier (e.g., 10x means you must wager ten times the bonus amount).
  • Each player is entitled to claim each promotion once only, unless the promotion explicitly states otherwise.
  • Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
  • pjok reserves the right to withdraw any bonus offer at any time without prior notice.
  • Attempting to claim bonuses through multiple accounts, referral fraud, or any other abusive method will result in account closure and forfeiture of all associated funds.
Bonus abuse — including creating multiple accounts to claim the same offer — is treated as fraud on pjok. All accounts involved will be permanently closed.
7

Game Rules and Fair Play

All games available on pjok — including crash games like Go Rush, fishing games like Jackpot Fishing and Lucky Gods Fishing, live dealer tables from WM Live and PP Live, and slots like Monkey King and Super Wheel — operate under their own specific game rules. These rules are accessible within each game interface.

pjok uses provably fair algorithms for all RNG-based and crash games. The outcome of each round is determined by a cryptographic seed generated before the round begins. Players can verify round outcomes independently using the verification tools provided in their game history.

  • Game results are final once a round is completed. pjok does not reverse game outcomes except in cases of verified technical error.
  • In the event of a technical fault during a game round, pjok reserves the right to void the round and return stakes to players.
  • Live dealer game results are determined by the physical actions of the dealer and are not subject to RNG verification.
  • pjok's published Return to Player (RTP) figures represent long-term statistical averages and do not guarantee individual session outcomes.
8

Prohibited Conduct

The following actions are strictly prohibited on pjok. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with games.
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through exploitation will be voided.
  • Colluding with other players to manipulate game outcomes, particularly in live dealer games.
  • Using stolen, fraudulent, or third-party payment methods to fund your account.
  • Attempting to launder money through pjok's payment systems.
  • Creating multiple accounts to circumvent restrictions, claim bonuses multiple times, or evade a previous ban.
  • Threatening, harassing, or abusing pjok staff or other players through any communication channel.
  • Providing false information during registration or identity verification.
pjok actively monitors for prohibited conduct using automated systems and manual review. Suspicious activity is investigated thoroughly before any action is taken.
9

Account Suspension and Closure

pjok reserves the right to suspend or close any account at its discretion. Common reasons for account action include violation of these terms, suspected fraud, failure to complete identity verification, or a player's own request for self-exclusion.

If your account is suspended for investigation, pjok will:

  • Notify you via your registered email address within 24 hours of the suspension.
  • Provide a reason for the suspension where it is safe and legally permissible to do so.
  • Complete the investigation within a reasonable timeframe, typically 5–10 business days.
  • Return any verified legitimate funds to your registered payment method if the account is closed without fault on your part.

If your account is closed due to a breach of these terms, pjok reserves the right to withhold any remaining balance pending investigation. Funds obtained through fraudulent activity will not be returned.

You may close your own pjok account at any time by contacting support at [email protected]. Any remaining balance will be processed to your registered payment method within 3 business days, provided all wagering requirements on active bonuses have been met.

10

Privacy and Data

pjok collects and processes personal data in accordance with its Privacy Policy, which is available at pjok.today/privacy-policy. By registering on pjok, you consent to the collection and use of your data as described in that policy.

Key points regarding your data on pjok:

  • pjok collects only the data necessary to operate your account, process payments, and comply with legal obligations.
  • Your data is never sold to third parties for marketing purposes.
  • pjok uses industry-standard encryption to protect your personal and financial information.
  • You have the right to request a copy of your data or ask for its deletion, subject to legal retention requirements.
11

Responsible Gaming

pjok is committed to providing a safe gaming environment. We believe gaming should be entertainment, not a financial burden. The following responsible gaming tools are available to all pjok players at no cost:

  • Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit.
  • Session time reminders: Receive notifications after a set period of continuous play.
  • Cooling-off periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
  • Self-exclusion: Permanently close your account and prevent re-registration for a minimum of 6 months.

These tools are accessible directly from your account settings. If you are concerned about your gaming habits, we encourage you to use them. For more information, visit our Responsible Gaming page.

pjok's support team is trained to assist players who may be experiencing difficulties with their gaming behaviour. Contact us at [email protected] at any time.
12

Limitation of Liability

pjok provides its platform on an "as is" basis. While we work hard to maintain uptime and service quality, we cannot guarantee uninterrupted access to the platform at all times. pjok is not liable for:

  • Losses resulting from platform downtime, technical errors, or internet connectivity issues on your end.
  • Losses resulting from your failure to follow game rules or these terms.
  • Indirect, consequential, or incidental losses of any kind arising from your use of pjok.
  • Delays in payment processing caused by your mobile banking provider.

In all cases, pjok's maximum liability to any individual player is limited to the amount of funds held in that player's account at the time the claim arises. Nothing in these terms limits pjok's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

13

Changes to These Terms

pjok may update these Terms and Conditions from time to time. When we make material changes, we will notify registered players via email and display a notice on the platform for at least 14 days before the changes take effect.

Your continued use of pjok after the effective date of any update constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using pjok and may request account closure by contacting support.

The date at the top of this page always reflects when these terms were last updated. We recommend reviewing this page periodically to stay informed of any changes.

14

Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact pjok's support team:

  • Email: [email protected]
  • Live Chat: Available 24/7 through your pjok account dashboard
  • Response time: We aim to respond to all email enquiries within 4 hours

For complaints, pjok operates a formal dispute resolution process. All complaints are logged, investigated, and responded to in writing. If you are not satisfied with the outcome of a complaint, you may escalate it through the process described in our FAQ.

pjok's support team is available around the clock. For urgent account issues — such as suspected unauthorized access — use live chat for the fastest response.

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